# Terms & Conditions

Policies and guidelines for your stay at Hotel Noesis

Last Updated: January 2025

## Packages, Specials and Rates

1. Packages, specials and discounted rates are only available if booked directly with Hotel Noesis and not via third-party websites and other travel or tourism platforms.

2. Rates are subject to availability and fluctuation. The difference in price on a particular booking, due to a rate reduction or promotion implemented after the booking was made, will not be credited or refunded as the rate for that particular booking will remain the same.

3. Your booking will not be valid until confirmation of reservation is received without proof of payment.

4. Pro-Forma Invoice or Quotation is only valid for 48 hours, depending on the room availability. Accommodation will automatically be cancelled if the 50% deposit is not received by the due date. The balance payment will be done before/on arrival.

5. Deposits are non-refundable in the event of non-arrivals according to the No Show Policies.

6. Rates are non-commissionable to registered Travel Agents.

7. Upon payment of the or the total amount, the customer accepts the General Terms and Conditions in their entirety.

8. Food & beverages not purchased on the property at the hotel) but purchased elsewhere and brought onto the property is not permitted.

9. Damage to hotel property by the guest will be billed to the guest's account. Should this damage come to light after the guest has departed, the hotel reserves the right to make a charge to the Guest's credit or debit card.

10. Only Hotel Noesis has the right to change the terms and conditions of reservations.

## Cancellation/ No Show and Amendment Policies

1. Cancellations and amendments to a booking must be submitted in writing. No amendments are guaranteed until written confirmation is provided by Hotel Noesis.

2. Amendments must be made at least 21 days prior to arrival date for long stay reservations.

Should a change to the reservation not be possible and should the guest cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 21 days of the arrival date or during use of the accommodation facility. In case of cancellation of a confirmed reservation, the date of receipt of the written cancellation is used to calculate cancellation fee:

- Between 7-14 days prior: 25% of full rate will be refunded
- Between 14-21 days prior: 50% of full rate will be refunded
- More than 21 days prior: 100% of the rate will be refunded

3. No money will be refunded in case of earlier departure or any reservation cancellations less than 24 hours.

4. Refunds will only be made once full proof of payment has been received. This process could take 3 to 7 working days.

## Our Policies

### Check-in

Check-in: 14:00 pm

Check-out: 12:00 noon

### Smoke Free Property

Hotel Noesis is a smoke-free property for the comfort and safety of all our guests.

### Pet Policy

Pets not allowed

### Payment

We accept the following payment methods:

- MasterCard
- Visa
- Mobile Money
- Cash
- Bank transfer

### Parking

Complimentary On-Site Parking

### Accessibility Features

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +256 760 126 602. Rooms subject to availability. Prior request advised.

## Questions About Our Policies?

Our team is happy to clarify any aspect of our terms and conditions. Please don't hesitate to reach out.

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